Feeling Insecure?

You should—threats to client confidentiality lurk inside and outside your firm.

, Law Technology News

   | 2 Comments

You should—threats to client confidentiality lurk inside and outside your firm.

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What's being said

  • Steve Solomon

    Great article. I worked for a tech reseller advising law firms on procurement and implementation. I‘m now in house at a large firm. One of the big areas overlooked by partners is around data leakage. Of course they think it‘s very important, but meanwhile you can see how porous their control system is. You‘re spot on in blaming people as the weakest link, yet we can‘t be too harsh if there isn‘t solid change control measures going on. Things not shredded, printed emails left out, the admin who leaves backup drives in an unlocked car... A few real examples. These can be controlled when everyone adheres to a policy handbook and it‘s enforced. People by nature are wired to simplify jobs. It would be false to construe this as being lazy without proper handling guidelines. After all,data compliance creates more steps for people.

    I think the technology embracement side of things puts law firms further ahead on the curve versus other industries. This is a great thing. Not only are attorneys becoming for tech-aware, they seem to better grasp the benefits - particularly as it relates to keeping client data secure. The two best bang-for-buck areas to embrace are: client collaboration and backup. Both being encrypted and offsite, eliminate the need for loose people processes where data literally walks out the door. From law practice perspective the big benefits from cloud come from collaboration portals-- communicating and sharing information with clients. This means being able to have clients access and retrieve pertinent documents, cases, and manage tasks etc, without having to call, email and courier every little thing. So of course that means it needs to be easy and secure. If the collaboration portal isn‘t easy, no one will use it. Consequently admin costs actually go up if it‘s complicated. There are a ton of confusing collab portals out there. We tried a lot of them. Our pick here is Centroy. Easy and intuitive... for clients. Also make sure it‘s encrypted and has archiving-- showstoppers not be overlooked. Centroy again wins there. The other important "cloud" tech thing--perhaps more boring-- is backup. If a drive failure hasn‘t happened to you, it will someday. And if you lose data, well.... Two things here to consider: easy to set up and automate. You don‘t need to have a tech guy involved. The other part is reliability and time retrieval. Here you should test them out with free trials. But also google "data loss (insert vendor name)". There are complaints of all of them loosing data, although it seems few and far between. We like Crashplan because we can backup the same data to the cloud as well as each other‘s PC drives. Kind of double data insurance piece of mind. Again, great article. Thought I‘d share my thoughts from the trenches.

  • An excellent article and at the right time. Many thanks, Monica

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