Having spent the better part of the past two decades in various roles both in-house and as a consultant to law firms, I’ve discovered an obvious truth: It is talent, not any other investment, that will single-handedly

make or break a firm’s longevity and overall profitability. And I don’t only mean a firm’s attorney talent. In my experience, firms that nail the hiring and retention process for business professionals differentiate themselves from the rest of the pack.