I work for a professional services firm. We strive and work very hard to meet and exceed clients’ business needs and provide tools and services to make their lives easier. If we are not doing that, there really is no need for us. There is a very common phrase we all know and love, which states, simply, that “The client is always right.” We didn’t invent it, we, like many, just use it.
Despite this time-honored phrase, there are times that our clients, even if they are adamant about an issue, are, in fact, not right. How do we handle this? One key challenge legal technology professionals face is determinating when to blindly follow instructions, and when to step forward and offer a clarifying or a dissenting opinion.
